Effective Date: July 20, 2025

menuPe (company "Kumani") believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. We understand that sometimes plans change, and we strive to accommodate our restaurant partners' needs while maintaining fair business practices.

1. Service Cancellation Policy

1.1 Subscription Services

• Monthly Subscriptions: Can be cancelled within 6-8 days of the initial subscription or renewal
• Annual Subscriptions: Can be cancelled within 6-8 days of the subscription purchase
• Premium Features: Any premium add-ons can be cancelled within 6-8 days of activation
• Custom Development: Custom menu development services can be cancelled within 6-8 days of project initiation

1.2 Service Quality Issues

In case you feel that the service received is not as advertised or as per your expectations, you must bring it to the notice of our customer service within 6-8 days of the payment. Please contact us through any of the following channels:

• Email: [email protected]
• Phone: +91 7000926635
• In-App Support: Through the menuPe dashboard

2. Refund Process

2.1 Refund Eligibility

Refunds may be approved in the following situations:

• Service cancellation within the specified 6-8 day window
• Technical issues that prevent proper use of our services
• Service downtime exceeding our uptime guarantee
• Duplicate or unauthorized charges
• Service not delivered as promised within agreed timelines

2.2 Refund Review Process

Our Customer Service Team will:

1. Review your complaint and service history within 2-3 business days
2. Investigate the technical or service issues reported
3. Communicate with you regarding the findings and proposed resolution
4. Make an appropriate decision based on our policy and the specific circumstances
5. Notify you of the decision via email and phone

2.3 Refund Processing Time

3. Non-Refundable Situations

Please note that refunds may not be available in the following situations:

• Cancellation requests made after the 6-8 day window
• Services that have been fully utilized or consumed
• Custom work that has been completed and delivered
• Training or consultation services that have been delivered

4. Partial Refunds

In certain cases, partial refunds may be offered based on:

• Duration of service already utilized
• Resources already allocated to your account
• Custom work partially completed
• Non-recoverable third-party costs

5. How to Request a Cancellation or Refund

5.1 Required Information

When requesting a cancellation or refund, please provide:

• Your restaurant name and account details
• Transaction ID or payment reference number
• Date of payment or subscription
• Detailed reason for cancellation/refund request
• Screenshots or documentation of any issues (if applicable)

5.2 Contact Methods

6. Alternative Solutions

Before processing a refund, we may offer alternative solutions such as:

• Service credits for future use
• Plan downgrades or modifications
• Extended support and training
• Technical assistance to resolve issues
• Temporary service suspension instead of cancellation

7. Force Majeure

menuPe shall not be liable for any delay or failure in service delivery due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, or third-party service failures. In such cases, we will work with you to find suitable alternatives or adjustments to your service.

8. Policy Updates

This Cancellations and Refunds Policy may be updated from time to time. We will notify all active customers of any material changes via email and platform notifications. Continued use of our services after policy updates constitutes acceptance of the new terms.